Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or simply have a thought you'd like to share, this page explains the best way to reach us and what to expect once you do.
How to Reach the American Casinos Team
Email is the most direct route to our editorial team. We read every message personally and aim to respond within two working days. Please write to us at [email protected].
To help us get back to you quickly, a brief line at the top of your message explaining the nature of your enquiry makes a real difference — it means we can route it to the right person immediately rather than asking follow-up questions first.
What You Can Contact Us About
We welcome all kinds of messages. Here are the most common reasons readers get in touch:
- Questions about our reviews — If something in our coverage of a casino, bonus or payment method is unclear, just ask. We're happy to explain our reasoning or point you to further detail.
- Corrections and accuracy concerns — We take accuracy seriously. If you've spotted a figure, term or claim that looks wrong or out of date, please let us know and we will investigate promptly.
- Content suggestions — Is there a casino, topic or question you'd like us to cover? Reader input genuinely shapes what we research and publish next.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please include a note in your message. We will respond with care and point you toward appropriate support services, including the National Council on Problem Gambling helpline at 1-800-522-4700, which is available 24 hours a day.
- Editorial and partnership enquiries — If you represent a brand or organisation and would like to explore how we might work together, introduce yourself and outline what you have in mind. We assess every approach against our editorial standards before responding.
- Technical issues — If a link is broken, a page isn't loading correctly or something on the site isn't working as expected, we'd like to know.
What Happens After You Write to Us
Every message is read by a member of our team — not an automated system. You will always receive a reply from a real person who has read what you wrote.
Our standard response window is two working days. During particularly busy periods it may take slightly longer, and we appreciate your patience. We will always follow up; if you haven't heard from us after three working days, it's worth checking your spam folder before writing again.
A Note on Our Editorial Independence
American Casinos is an independent comparison site covering new online casinos available to US residents. Our rankings are based on editorial research and review — licensing, game range, bonus conditions, payment options and responsible gambling tools all factor into how we assess a site. Commercial relationships with some of the casinos we feature may result in a commission when a reader signs up, but that relationship does not determine where a casino ranks or how we describe it.
Reader feedback plays a genuine role in keeping our content accurate and useful. If something we've published has affected you in any way — positively or otherwise — we want to hear about it.
Responsible Gambling Resources
We cover online casinos for entertainment, but we recognise that gambling can become harmful. If your message relates to a gambling concern — yours or someone else's — these organisations offer confidential support:
- National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous — gamblersanonymous.org
- National Problem Gambling Helpline Chat — ncpgambling.org/chat
You can also find self-exclusion options, deposit limits and session timers directly through any of the licensed casino sites we review. These tools are there before you need them — setting them up early is always the better approach.
Our Coverage and What We Review
If your question is about a specific casino we've reviewed, our main listings cover new online casinos available to US players — including welcome bonuses, game libraries, accepted payment methods and licensing status. For a broader look at how we assess sites and what we look for, you may find it helpful to browse our casino comparison pages. We also cover non-GamStop casino options for readers researching that specific category.
All casinos featured on American Casinos must hold a valid licence from a recognised regulatory authority. We verify that each site uses HTTPS encryption and publishes its bonus terms — including wagering requirements, eligible games, expiry dates and any withdrawal caps — before we include it in our rankings.
What to Include in Your Message
A useful message doesn't need to be long. The following details help us respond more specifically:
- The page or casino you're writing about, if relevant.
- A brief description of your question or concern.
- Any supporting detail — a screenshot, a quote from a page, or a link — if you have one.
- Your preferred name, so we can address you properly in our reply.
We look forward to hearing from you.